Keeping You Informed – Multi-Factor Authentication (MFA)
Current information as of July 29, 2025
Bookmark this page for updates on these security enhancements, including Frequently Asked Questions. We encourage you to check the page regularly for updates.
Frequently Asked Questions
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Why are you implementing MFA?
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As part of our ongoing efforts to enhance account security, Pacific Premier Trust is implementing MFA. MFA adds an extra layer of protection by requiring a second step to verify your identity when logging into the client portal. This makes it considerably more difficult for unauthorized users to access your account.
Who does this impact?
Everyone who has online access or who is planning to register for online access (including Clients and Account Affiliates).
What can I do to prepare for the transition to MFA?
It is important that your account contact information is current. Please check your online account to ensure your email address and phone number are up to date. If you need to update your information, please call our Client Services Team at 800.962.4238 Monday through Friday, 7:00 a.m. - 5:00 p.m. MT.
When will this enhancement take effect?
Our team is diligently working to implement this security enhancement. We will keep you updated on the progress and the date of implementation.
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